Frequently asked questions
Where will my driver meet me at the airport and how much waiting time is included in the price?
Your driver will meet you at Arrivals with a name board at all airports except for Terminal 5 International at Heathrow. At this terminal your driver will be waiting for you by the Meeting Point South which is signposted. You will receive exact instructions of the meeting point in your email confirmation when you make the booking. We will monitor your flight to ensure that we are waiting for you in the event of being early or late. If you think you might take longer than this to clear customs and reach your driver you can extend the time that the free waiting period starts from by requesting a delay time when booking.
Airport return journeys carry an additional £5 for parking and the first hour of waiting time commencing from the flight landing time. After this, waiting time is charged at £5 per fifteen minutes or part there of. If due to unforeseen events, we are late, you will be compensated at the same rate.
Do you charge extra at certain times of the day or on Bank Holidays?
No. Our aim is to provide a high quality service at fair and realistic prices without penalising our customers.